You're The Boss - Penn Gillette's Approach To Customer Service

I went to see Penn & Teller ply their magical2. Penn (who is absolutely huge) calls everyone
wackiness at the "Rio All-Suites Hotel And Casino""Boss."
on Saturday night. It was a good show full of deftMy friend Lisa was at the show with me and had
slight of hand, fire, handguns, green screens andthis little exchange with the big man:
patter.Penn: "Hey Boss"
But what impressed me most wasn't the showLisa: "Am I really your boss?"
itself, but the attitude of the performers afterPenn: "Well, actually yes, in a very real sense,
the show.don't you think?"
You see, right at the end (after Penn &And then we took our shot (in which I look like a
Teller shoot each other at close range with biggoofball) and went on our way.
honking revolvers) they go dashing off down theBut it struck me as refreshing that this
aisle and out into the lobby.multi-millionaire giant of comedy and magic still
And as you exit the show, you see each of themkept himself humble and nice and truly seemed to
standing there smiling and downright eager to signbelieve that the people who pay for the seats are
autographs and take pictures.the ones he's accountable to.
Two things struck me:And that most business owners, marketers and
1. When he's not on stage, Teller talks and it's notentrepreneurs could learn a heck of a lot from
a big deal in even the slightest.this "giant" of magic and comedy.